![]() (2006), 'Customer Satisfaction and Stock Prices: High Returns, Low Risk,' Journal of Marketing, Vol. (2010) 'The Effect of Customer Satisfaction on Consumer Spending Growth.' Journal of Marketing Research, Vol. ^ American Customer Satisfaction Index, Methodology Report, by Barbara Everitt Bryant, Ph.D., and Professor Claes Fornell April 2005.'Ross Professor Recognized as Top Influential Scholar.'Archived at the Wayback Machine 'Happy customers, good stocks,' MSN Money. ^ 'GSA.gov Nets All Time High for Customer Satisfaction.'.^ 'No Fooling – Papa John’s Ushers in April with Tasty New Menu Items.'.(2006) 'Corporate Social Responsibility, Customer Satisfaction, and Market Value.' Journal of Marketing, Vol. ACSI Funds, which manages an exchange-traded fund (ETF), uses ACSI data for trading under the ticker symbol 'ACSI'. In addition to ACSI LLC, CFI Group LLC is licensed to apply the methodology for individual companies.
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